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This research summarizes organizational and community impacts reported by nonprofit community partners participating in an academic service-learning program with communication capstone students at Eastern Michigan University. Community partners discussed internal and external communication-focused capstone projects, perceived short-term and long-term impacts, as well as organizational versus community impact. Analysis of the data revealed that internally focused projects delivered more long-term impact at the organizational level, while several of the externally focused projects delivered short-term impact at both the organizational and community level. A small number of projects delivered little to no impact. In addition, three specific long-term organizational impacts were discovered: new organizational learning, enhanced personal and professional development, and increased student engagement. While student learning outcomes related to service-learning have been well documented, this research adds to the growing body of literature on the organizational and community outcomes associated with academic service-learning courses. This research also illustrates the need for communication-focused projects within the nonprofit sector. Advanced undergraduate students in communication and other allied disciplines are ready and able to fill such needs in meaningful ways through these partnerships.


File nameDate UploadedVisibilityFile size
19 Jul 2022
311 kB



  • Alternative title
    • AS-L Impact

  • Journal title
    • Journal of Community Engagement and Scholarship

  • Volume
    • 13

  • Issue
    • 1

  • Date submitted

    19 July 2022

  • License
  • Keywords